WINNING

Privacy Policy

What we collect, why we collect it, who else sees it, how long we keep it, and how to delete your account. Plain language, because you should be able to read it.

1. Who we are

Winning is a product of RTCOMAI LLC.

RTCOMAI LLC
5830 E 2nd St, Ste 7000 #28834
Casper, Wyoming 82609
United States

We are responsible for the information described on this page. If you want to ask about it, correct it, or have it deleted, write to privacy@rtcomai.com.

2. There are two versions of Winning, and this matters to you

The Winning app on Google Play does not handle money at all. It has no deposits, no cash-out, no credits and no subscriptions — not one payment feature anywhere in it. Those screens are not hidden in that version; they are not built into it.

The version on this website does offer them.

So if you only use the Google Play app, sections 4, 6 and 7 below — everything about payments and transactions — do not apply to you. We never collect that information from you, because there is no way to give it to us.

If we ever add payment features to the Google Play version, we will update this policy first.

3. You must be 18 or over

Winning is for adults. We ask for your date of birth when you join, and an account that is under 18 — or that has no date of birth on file at all — cannot take part in anything involving money. That check is enforced on our servers, not just hidden on the screen.

We do not knowingly collect information from anyone under 13. If we learn that we have, we delete it.

4. What we collect, and why

Everyone, in both versions:

What	Why
Your name, username and date of birth	To run your account and check you are an adult
Your email address, phone number, WhatsApp number or Telegram, if you give them	To reach you about your account and your games. You choose which of these to give
Your country, if you give it	So a reward we arrange for you can actually be used where you live
Your games, scores, rooms and results	To run the games and show your history
Your IP address, device and browser	To stop one person running several accounts. This is the only reason we keep it

Only on the website, where transactions exist — never in the Google Play app:

What	Why
Payment and transaction records, and the messages attached to them	To process transactions accurately, and to be able to show what happened if one is ever disputed
Documents you upload to confirm a transaction	To check that it was completed

We do not track you across other websites, we do not use advertising trackers, and we never sell your information to anyone.

5. Who else sees it

Only the companies that make the app work. Each one receives only what it needs to do its job, and none of them may use it for anything else:

Supabase — stores our database, logins and uploaded files
Vercel — serves the website and the app
Resend — sends our emails, so it sees your email address and the message
Telegram — if you connect it, so we can send you notifications there
Google, Apple and Mozilla — deliver push notifications to your phone or browser, if you turn them on

We may also share information if the law requires it, or to investigate fraud or abuse of the service.

6. How long we keep things

What	How long
Sign-in session records	90 days
IP address and device records	12 months
Our log of notifications sent to you	12 months
Transaction and reward records, the documents confirming them, and the messages attached to them (website only)	Kept — these are our business records
Everything else about your account	For as long as your account is open

If something is being looked into — a dispute, a complaint, or a report of fraud — we keep what is relevant to it until that is finished, whatever the periods above say.

7. Deleting your account

You can delete your account from inside the app, or at playwinning.app/delete-account. It takes effect immediately, and you do not have to ask us.

What is removed: your name, email address, phone number, WhatsApp number, picture, date of birth, country, Telegram connection, and the notifications set up on your devices. Your account can no longer be signed into or found.

What stays, and why: your transaction and reward records, and the messages attached to them, because they are our business records and because other people were part of those dealings. Your past games stay in other players' match history. Where these records carry your name, that copy stays with the record.

We would rather tell you this plainly than promise an erasure we cannot honestly perform.

On the website only: if your account still holds a balance, or has a transaction in progress, we will ask you to finish that first. Deleting the account otherwise would destroy a balance with nobody left to pay it to. This never applies to the Google Play version, which holds no balance at all.

8. How we protect it

Reward codes, card numbers and PINs are encrypted, and are only ever shown back to the person they belong to, after that person proves who they are
Documents you upload are in private storage — they are not readable from a link
No player can read another player's records. Balances, transactions, reward orders, card details and our device records are refused by the database itself, not merely hidden by the app
Things that are part of playing in public — your display name, your picture and your match results — are visible to other players, because that is what a game with other people in it means
Your password is stored only as an irreversible hash. Nobody at RTCOMAI LLC can read it

9. Your choices

Correct your details — your name, age and contact details are editable in your profile at any time
Choose how we reach you — email, push and Telegram are each optional and can be turned off
Ask what we hold, or ask us to delete something — write to privacy@rtcomai.com and we will respond
Delete everything — see section 6

10. Changes to this policy

If we change how we handle your information, we will update this page and change the date at the bottom. If the change is significant, we will tell you in the app.

11. Contact

Questions about your information, or about this policy:
privacy@rtcomai.com
RTCOMAI LLC, 5830 E 2nd St, Ste 7000 #28834, Casper, Wyoming 82609, United States

Last updated 11 August 2026 · playwinning.app